Our Returns & Cancellation Policy

We take great pride in our commitment to strict quality control in our design and merchandise. If for any reason, you are dissatisfied with a purchase, we will assist you with a prompt refund or exchange.

Cancelling Orders

You may cancel unshipped items by sending us your invoice number via email.
Please note that we generally ship orders within 48 hours or less so you must cancel before your order is shipped. An order cancellation that is made after the item has been shipped will be treated as a return. We will refund your money for the amount of the purchase price less actual shipping and handling charges once the item has been returned to us in original condition.

Inventory Availability Policy

We may not always have the desired item available. Should this be the case, you will be notified by email. Upon receipt of said email, please reply and indicate if you would like to select another item from our available inventory or if you would like to opt for a refund.

How to return items

Please send the product you wish to return/exchange via a prepaid, trackable mailing system to ensure a safe and documented delivery. Please include the reason for your return, your invoice number and a print-out of both the email you sent to MELS regarding the return as well as a print-out of the response you received from MELS. Please ship the item to the following address:

24 Gouge Avenue
DA11 8DP


We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.

Problems, Suggestions, Questions?

If you have any problems with your order, or this website, please tell us about it.

Telephone: 0800 081 1942
Email: orders@melspublications.com